Terms and Conditions of Service

Identity of the Provider Cubex Design LTD is a professional design agency providing bespoke creative services. We are a permanent business entity operating and located in the United Kingdom.

• Registered Business Address: 20-22 Wenlock Road, London, England, N1 7GU
• Official Contact Email: Hello@cubex.design
• Customer Service Telephone: +447360228347
• Location Confirmation: By using this site, the Buyer acknowledges that Cubex Design LTD is located in the UK and all services are governed by the laws of England and Wales.

Detailed Description of Customer Products & Services Cubex Design LTD offers high-end digital creative services including, but not limited to:

• Brand Identity Design: Logo creation, visual systems, and brand strategy.
• Web Development: Design and development of websites via WordPress and Elementor.
• Graphic Design: Digital and print-ready assets for business marketing. Full specifications of each service, including the number of pages, revisions, and specific deliverables, are provided to the Buyer in a formal written Proposal/Statement of Work prior to any transaction.

Transaction Currency & Pricing All transactions are conducted in Great British Pounds (GBP / £). Prices are clearly displayed in both words and symbols on all invoices and checkout pages.

Delivery & Export Policy As our products are 100% digital, there are no physical shipping costs or “export” logistics.

• Method of Delivery: Deliverables are sent via secure electronic transfer (email or cloud-link).
• Timeline: Standard delivery times range from 10 to 45 business days depending on the project scope.
• Export Restrictions: There are no known export restrictions on our digital design services; however, we comply with all UK trade sanctions and regulations.

Refund, Return, and Cancellation Policy

• Limited Refund Policy: Due to the bespoke nature of creative design, we do not offer full refunds once work has commenced.
• Cancellation: If a Buyer cancels a project before completion, the initial deposit (usually 50%) is retained by Cubex Design LTD to cover the costs of research, strategy, and administrative labor already performed.
• Returns: Digital products cannot be “returned.” Once the final files are delivered and the project is closed, the transaction is final.
• Acknowledgement: The Buyer must click the “I Accept” checkbox during the order process to evidence agreement to this policy.

Payment Security & Capabilities We accept a variety of payment methods to provide a seamless experience. The Visa and Mastercard brand marks are displayed in full color at the footer of our site and on the payment page.

• Security Policy: We use Secure Socket Layer (SSL) technology and industry-standard encryption for the transmission of all sensitive payment details. We do not store or have access to your full credit/debit card numbers.

Detailed Description of Services & Pricing

Cubex Design LTD offers high-end digital creative services. While every project is bespoke,
our standard pricing and “starting from” rates are as follows: